A key combination is sufficient to force your browser to load the current content:
Windows:
- Hold the -button and then click on the "Reload" icon
- Hold the -button and press the F5
Mac:
- Hold the + buttons and press the "R" (Reload) button
If your browser is particularly stubborn, simply use incognito mode and enter the URL there.
Background
The changes are posted online, we notify our customers and we receive feedback. We then receive feedback more frequently:
"Everything still looks the same for me" or
"But now the website is completely broken!"
... In most cases, the whole thing is not that bad. For most visitors, the website looks fine, but not in your particular case if you have only recently loaded the website and your browser has been open since then.
The "browser cache" is responsible for this. Firefox, Chrome, Edge and Safari temporarily store content on the computer to save loading time.
It can happen that the HTML changes are reloaded from the server, but an old script library that is responsible for the design or function is still cached on your computer, which leads to unforeseen behavior.
This laziness of not constantly making requests is there to increase the loading speed but sometimes you just want to see the last change and all the images, all the libraries and all the rest should be freshly downloaded from the server.
Redirects are particularly stubborn. If a URL is redirected and this redirection is then undone, a browser can be very stubborn and display the old redirection no matter how often you refresh.
If you do not want to wait until the problem has resolved itself after some time (because it does), you can manually delete the browser cache. Here are the most common solutions:
Mozilla Firefox on your laptop or desktop PC:
- https://support.mozilla.org/de/kb/Wie-Sie-den-Cache-leeren-konnen
- Alternative: Den Incognito mode use.
Google Chrome on your laptop or desktop PC:
- Settings
(three dots top right) -> Data protection and security -> Delete images and files in the cache - Alternative: Den Incognito mode use.
Safari on the laptop or desktop:
First of all, the Developer menu can be made displayablebut after that it goes very quickly:
- "Safari" -> "Preferences" -> "Advanced" -> Check "Show developer menu".
- The developer menu now appears in the menu bar between "Bookmarks" and "Windows"
- Menu "Developer" -> "Clear cache memory"