What distinguishes emergency support from other programming jobs?

Answer:

As with the doctor, we usually start an emergency support order immediately after the order is accepted and "push your emergency in between", while programming projects are planned in a time frame and processed in the order in which the orders are accepted.

We only deal with "real" emergencies immediately. A genuine emergency is a business-critical malfunction of a website, for example a hacked website.

Further questions and answers

What happens if I cancel the "RundUmsorgt" maintenance contract?

The most important thing first: We leave you with an up-to-date and tidy website garden. If your website was managed on one of our managed servers during the term of the contract, you will receive the complete backup and can use it to restore your...

What happens if my website goes down or a technical problem occurs?

Your website is continuously checked 24/7 for functionality and security, using specialised software to detect problems such as malware at an early stage. We are notified immediately in the event of malfunctions so that we can intervene quickly. Minor...

What does a website maintenance package include?

Your website is continuously monitored, updated and secured to ensure operational readiness, security and performance, with major interventions carried out in consultation with you. In addition, regular backups and data protection-compliant visitor analyses are provided to ensure the...

What does emergency support cost?

We charge EUR 150 per hour or part thereof. The first hour is to be paid immediately after acceptance of the order, we accept instant bank transfer and PayPal. You will receive an invoice after order acceptance. Emergency support does not apply to our RundUmsorgt customers. These are covered by...

What security measures are implemented for my WordPress website with managed website hosting from MaiNetCare?

Setting up and testing the security measures of PLESK-WordPress-Security We follow the recommendations of PLESK-WordPress-Security, as well as measures that we consider necessary. These are as follows: Additional security measures on request and at our discretion

What costs should I expect for search engine optimisation?

Continuous investment in search engine optimisation and content marketing is crucial for increasing visibility and visitor numbers in the long term. For small budgets, we offer continuous SEO from 1 hour per month, but 3-5 hours per month is recommended.

What does the typical process of an SEO project with you look like?

You can imagine an SEO project as a cycle consisting of the four sub-steps of keyword analysis and strategy planning, content creation, search engine optimisation measures and analysis.

Do you also renew old websites?

Nowadays, the renewal of websites is the rule rather than the exception. However, renewal should be carried out with sensitivity and a sense of proportion so as not to "make things worse".

How often should a website be maintained?

WordPress websites should be updated at least once a month. Statamic and Contao can wait a little...

Do you also maintain the content of the website?

Naturally. We maintain the content of your WordPress, Contao or Statmic website. In addition to text and image editing, we carry out research and make your website texts more appealing.

Why do I need to update my website regularly?

Regular maintenance and care of your website is crucial to ensure security, compatibility and legal compliance and to maintain and increase the value of your online presence.

What does website maintenance cost?

We differentiate between content-related website maintenance and technical measures. Prices can be found in the detailed view of this FAQ.

How does the planning phase for a website work?

You should not start a website project without a proper planning phase, even if it is a mini-project. The planning phase for creating a website is roughly divided into conceptualisation, target group analysis, strategic planning, visual identity and technical planning.

How long does it take to create a website?

The time it takes to create a website can range from one week to several months. As with the price of a website, it depends on what stage the planning of your website project is at and how much material is already...