Your website is subject to continuous monitoring around the clock, seven days a week. Not only is the general operational readiness of your online presence monitored, but also the occurrence of harmful influences such as malware or viruses. This monitoring is carried out using specialised software designed to detect potential threats and irregularities at an early stage.

If any faults or anomalies are detected during this continuous monitoring, we receive automatic notifications immediately. This allows us to react quickly and ensure the integrity of your website. Many of the more common minor faults can be caused by our team can be remedied without extensive intervention.

If you, as a Rundumsorgt customer, observe a fault that has not been reported by our monitoring system, please contact us immediately. During business hours, these faults are treated as a top priority.

Like support in the fair-use model, troubleshooting is included in our maintenance contracts.

For more complex problems that go beyond the scope of standard maintenance and may require more extensive interventions in your website structure or functionality, we will always contact you in advance. Before we take such measures, we discuss the situation and the proposed solutions.