What does a website maintenance package include?

Answer:

Support

Support includes help and advice in the event of technical faults, minor administrative tasks (e.g. registering domains, setting up SPF entries, etc.)

Alerting and rectifying technical problems

Your website is monitored 24/7 for operational readiness and malware or virus infestation. If faults occur, we are notified automatically. Malfunctions requiring only minor corrective action are rectified by us independently and are included in the annual flat rate. If more extensive measures need to be carried out, these will be discussed with you in advance.

Regular and verified updates

Your website's software is updated approximately once a month or immediately in the event of serious security vulnerabilities. After each update, the operational readiness of the website is
checked at random. If an update fails, the previous status is restored and a further procedure is discussed. The update of PHP versions is also included. PHP is the programming language of your website and runs on the server's operating system. Regular updates prevent PHP from becoming obsolete, which means that your website can no longer be updated and therefore represents a security risk.

Safety & performance package

This package is a special bundle of technical measures with the two objectives of achieving a short website loading time and hardening the website against external attacks. For this purpose, your website is mirrored on one of our managed servers. The technical details depend on the CMS you use. The following measures are carried out for WordPress

Backup

Your website is backed up once a day. The backup system automatically saves the last 10 backups. Certain statuses can be archived for you on request.

Analysis

The analysis tool "Matomo" (matomo.org), a GDPR-compliant alternative to Google Analytics, is installed and configured on your website. This makes it possible to measure precise analyses of visitor behaviour on your website. Once a month, you will receive a report with the relevant figures as a PDF by email.

Further questions and answers

What happens if I cancel the "RundUmsorgt" maintenance contract?

The most important thing first: We leave you with an up-to-date and tidy website garden. If your website was managed on one of our managed servers during the term of the contract, you will receive the complete backup and can use it to restore your...

What happens if my website goes down or a technical problem occurs?

Your website is continuously checked 24/7 for functionality and security, using specialised software to detect problems such as malware at an early stage. We are notified immediately in the event of malfunctions so that we can intervene quickly. Minor...

What distinguishes emergency support from other programming jobs?

As with the doctor, in the case of an emergency support order we usually start immediately after the order has been accepted and "push your emergency in between", while programming projects are planned within a time frame and are carried out according to the order in which they are...

What does emergency support cost?

We charge EUR 150 per hour or part thereof. The first hour is to be paid immediately after acceptance of the order, we accept instant bank transfer and PayPal. You will receive an invoice after order acceptance. Emergency support does not apply to our RundUmsorgt customers. These are covered by...

What security measures are implemented for my WordPress website with managed website hosting from MaiNetCare?

Setting up and testing the security measures of PLESK-WordPress-Security We follow the recommendations of PLESK-WordPress-Security, as well as measures that we consider necessary. These are as follows: Additional security measures on request and at our discretion

What costs should I expect for search engine optimisation?

Continuous investment in search engine optimisation and content marketing is crucial for increasing visibility and visitor numbers in the long term. For small budgets, we offer continuous SEO from 1 hour per month, but 3-5 hours per month is recommended.

What does the typical process of an SEO project with you look like?

You can imagine an SEO project as a cycle consisting of the four sub-steps of keyword analysis and strategy planning, content creation, search engine optimisation measures and analysis.

Do you also renew old websites?

Nowadays, the renewal of websites is the rule rather than the exception. However, renewal should be carried out with sensitivity and a sense of proportion so as not to "make things worse".

How often should a website be maintained?

WordPress websites should be updated at least once a month. Statamic and Contao can wait a little...

Do you also maintain the content of the website?

Naturally. We maintain the content of your WordPress, Contao or Statmic website. In addition to text and image editing, we carry out research and make your website texts more appealing.

Why do I need to update my website regularly?

Regular maintenance and care of your website is crucial to ensure security, compatibility and legal compliance and to maintain and increase the value of your online presence.

What does website maintenance cost?

We differentiate between content-related website maintenance and technical measures. Prices can be found in the detailed view of this FAQ.

How does the planning phase for a website work?

You should not start a website project without a proper planning phase, even if it is a mini-project. The planning phase for creating a website is roughly divided into conceptualisation, target group analysis, strategic planning, visual identity and technical planning.

How long does it take to create a website?

The time it takes to create a website can range from one week to several months. As with the price of a website, it depends on what stage the planning of your website project is at and how much material is already...