FAQ - Frequently asked questions
Do I remain the owner of my website?
Yes, of course you remain the owner of your domains and all data. Even with managed hosting, you have access to your hosting interface if you wish. However, managed hosting means that we, as specialists, make the appropriate settings on the servers so that your website is set up as optimally as possible. We carry out all services for you that are necessary for... More...
Is SEO the same as search engine optimisation?
Ja, SEO kommt aus dem Englischen und ist eine Abkürzung für "Search Engine Optimization". Auf Deutsch übersetzt heißt das Suchmaschinenoptimierung. Der Begriff SEO hat sich wie viele anderen Englischen Abkürzungen in der IT-Welt eingebürgert. Aber wir können auch SMO sagen :-) More...
What does a website maintenance package include?
Your website is continuously monitored, updated and secured to ensure operational readiness, security and performance, with major interventions carried out in consultation with you. In addition, regular backups and data protection-compliant visitor analyses are provided to optimise website functionality and efficiency. More...
What happens if I cancel the "RundUmsorgt" maintenance contract?
The most important thing first: We leave you with an up-to-date and tidy website garden. If your website was managed on one of our managed servers during the term of the contract, you will receive the complete backup and can use it to switch to any other host. We can set up the new environment there on request. The backup and the archive in our... More...
What happens if my website goes down or a technical problem occurs?
Your website is continuously checked 24/7 for functionality and security, using specialised software to detect problems such as malware at an early stage. We are notified immediately in the event of malfunctions so that we can intervene quickly. Minor problems that can be easily rectified are included in the service fee. For larger problems that go beyond standard maintenance, we will consult you... More...
What does emergency support cost with MaiNetCare?
Emergency support is included for all customers who have a RundUmsorgt maintenance contract or have booked our complete package. Please note that emergency support is offered in the fair use model. This means that you receive inclusive support as long as the website has not been disrupted due to gross negligence (e.g. an editor has assigned the password "12345" and his account has been hacked). In... More...
What distinguishes emergency support from other programming jobs?
As with the doctor, we usually start an emergency support order immediately after the order has been accepted and "sandwich" your emergency in between, while programming projects are planned in a time frame and processed in the order in which the orders are accepted. An emergency is a business-critical occurrence of a malfunction on a website, for example a website that... More...
What security measures are implemented for my WordPress website with managed website hosting from MaiNetCare?
Setting up and testing the security measures of PLESK-WordPress-Security We follow the recommendations of PLESK-WordPress-Security, as well as measures that we consider necessary. These are as follows: Additional security measures on request and at our discretion More...
What costs should I expect for search engine optimisation?
Continuous investment in search engine optimisation and content marketing is crucial for increasing visibility and visitor numbers in the long term. For small budgets, we offer continuous SEO from 1 hour per month, but we recommend 3-5 hours per month. We charge 100,- EUR per hour. More...
What does the typical process of an SEO project with you look like?
You can imagine an SEO project as a cycle consisting of the four sub-steps of keyword analysis and strategy planning, content creation, search engine optimisation measures and analysis. More...
Do you also renew old websites?
Nowadays, the renewal of websites is the rule rather than the exception. However, renewal should be carried out with sensitivity and a sense of proportion so as not to "make things worse". More...
Do you also maintain the content of the website?
Naturally. We maintain the content of your WordPress, Contao or Statmic website. In addition to text and image editing, we carry out research and make your website texts more appealing. More...
What does website maintenance cost?
We differentiate between content-related website maintenance and technical measures. Prices can be found in the detailed view of this FAQ. More...
How does the planning phase for a website work?
You should not start a website project without a proper planning phase, even if it is a mini-project. The planning phase for creating a website is roughly divided into conceptualisation, target group analysis, strategic planning, visual identity and technical planning. More...