FAQ - Frequently asked questions

Yes, of course you remain the owner of your domains and all data. Even with managed hosting, you have access to your hosting interface if you wish. However, managed hosting means that we, as specialists, make the appropriate settings on the servers so that your website is set up as optimally as possible. We carry out all services for you that are necessary for... More...

Your website is continuously monitored, updated and secured to ensure operational readiness, security and performance, with major interventions carried out in consultation with you. In addition, regular backups and data protection-compliant visitor analyses are provided to optimise website functionality and efficiency. More...

The most important thing first: We leave you with an up-to-date and tidy website garden. If your website was managed on one of our managed servers during the term of the contract, you will receive the complete backup and can use it to switch to any other host. We can set up the new environment there on request. The backup and the archive in our... More...

Your website is continuously checked 24/7 for functionality and security, using specialised software to detect problems such as malware at an early stage. We are notified immediately in the event of malfunctions so that we can intervene quickly. Minor problems that can be easily rectified are included in the service fee. For larger problems that go beyond standard maintenance, we will consult you... More...

We charge EUR 150 per hour or part thereof. The first hour is to be paid immediately after acceptance of the order, we accept instant bank transfer and PayPal. You will receive an invoice after order acceptance. Emergency support does not apply to our RundUmsorgt customers. These are covered by our RundUmsorgt maintenance contract, which includes support. More...

As with a doctor, we usually start an emergency support order immediately after the order is accepted and "push your emergency in between", while programming projects are planned within a time frame and processed in the order in which the orders are accepted. We only deal with "real" emergencies immediately. A genuine emergency is a business-critical occurrence of a malfunction in... More...

Setting up and testing the security measures of PLESK-WordPress-Security We follow the recommendations of PLESK-WordPress-Security, as well as measures that we consider necessary. These are as follows: Additional security measures on request and at our discretion More...

Continuous investment in search engine optimisation and content marketing is crucial for increasing visibility and visitor numbers in the long term. For small budgets, we offer continuous SEO from 1 hour per month, but we recommend 3-5 hours per month. We charge 100,- EUR per hour. More...

You can imagine an SEO project as a cycle consisting of the four sub-steps of keyword analysis and strategy planning, content creation, search engine optimisation measures and analysis. More...

Nowadays, the renewal of websites is the rule rather than the exception. However, renewal should be carried out with sensitivity and a sense of proportion so as not to "make things worse". More...

WordPress websites should be updated at least once a month. Statamic and Contao can wait a little... More...

Naturally. We maintain the content of your WordPress, Contao or Statmic website. In addition to text and image editing, we carry out research and make your website texts more appealing. More...

Regular maintenance and care of your website is crucial to ensure security, compatibility and legal compliance and to maintain and increase the value of your online presence. More...

We differentiate between content-related website maintenance and technical measures. Prices can be found in the detailed view of this FAQ. More...